關於 complaint singapore ，我們在網路上蒐集到這些相關的討論、資訊與評價

Murtabak Zam Zam.

When i was a kid, during Holidays i'll follow Abuyah (Dad) during his daily commute from Johor to Singapore.

Despite the heavy traffic, I didn't complaint as i got to spend valuable time with Abuyah.

Abuyah would work from morning to late night & cross back into Johor as the cost of living there was better relative to a Singaporean Salary.

While Abuyah was at work, i'll always visit Zam Zam Murtabak for their super tasty Lamb Murtabak.

During Raya, when we visit Family members here, i'll always request for some me-time to Zam zam restaurant.

Many good memories here.

Finally got the chance to visit here again after a longgg time.

Food is good & curry still superb.

Murtabak like many other food is always a point of contention between Malaysians & Singaporeans.

"This is ours!"

"Our Murtabak is better than yours"

Reality is, we both have our strengths & we both enjoy them. We are so interconnected that we can try them all. A short drive to Singapore or a short flight down to KL.

Like our food, Malaysian& Singapore share a lot more commonalities than differences.

We are viciously loyal in defending who's better, but always together in a family-like feeling in the end.

As a Member of Parliament of Muar, I look forward to welcoming my fellow Singaporeans to Muar.

Our world award winning Otak otak Muar, tasty Mee Bandung Muar, Satay Pagi & to-die-for Asam Pedas Muar await you❤️

Can't wait!

Dangerously addictive fish skin snacks alert ⚠️ 🚨 besides the original salted egg yolk and truffle, there’s Tom Yum, Hot &Spicy Chicken and Mala to spice up your CNY. And ALL contains salted egg yolk (can’t complaint) 😋

For something “healthier”, check out the soy crisps 齋鵝 in wasabi seaweed and salted egg yolk flavor. Find them in NTUC fair price, shengshiong, Watsons, Cheers, all petrol stations, Shopee, Qoo10, Ezbuy

#singapore #sgsnacks #snacks #yummy #love #sgfood #foodporn #igsg #ケーキ #instafood #gourmet #beautifulcuisines #onthetable #cakesofinstagram #cafe #sgeats #f52grams #feedfeed #pastry #foodsg #cny #sgbakes #sgblogger #sgblog #musttry #cny2021 #goodies #cnygoodies

this is terrible. please be careful if you are thinking of flying your pets. i moved coconut from Singapore to Beijing earlier this year and she was so stressed! upon arriving, i found blood on her two front paws. she must have been pawing her life out till it bleeds! it's really very stressful for the pets and the least the airline and airport could do is to make sure they are safe and comfortable.

PET DEATH IN CHANGI AT THE HANDS OF SINGAPORE AIRLINES

JUSTICE for CHARLIE and all other pets at the mercy of NEGLIGENT AIRLINES

Please be wary of transporting your pet by SINGAPORE AIRLINES
Their negligence killed our pet Charlie.
We had planned to take our pet by Singapore Airlines to Ho Chi Minh. On Sep 2nd our scheduled travel date we arrived early as at the PPS Counter to check in our luggage and Charlie.
Since pets are taken on as excess baggage we had bought close to 220 kgs of excess baggage in addition to our allowance including Charlie and his crate which weighed around 22 kgs in total. Charlie has been with us since he was 30 days old and had completed 4 hours and 7 months. We were anxious about the move but with respect to Charlie we were very confident that he was in safe hands with Singapore Airlines. That is where we made a terrible mistake.

Our flight to Vietnam was at 1:30 pm. Though we had bought excess baggage for Charlie earlier at the airport we were told that the policy had changed and we had to make a fresh payment towards pet handling charges for Charlie. After the payment was made all our bags were weighed and checked in .
Charlie's crate was secured with plastic tags. The pet handling staff were not willing to even put the tags. Charlie was barking and they were scared. All pets do get anxious when the owners leave them even for some time. I asked them if they wanted to keep the leash lest they needed to
open the crate in case of any issues.They said it was not required . I presumed that if there was any emergency they would have a leash on hand if they had to open the crate.We were so wrong about the blind faith that we placed in Singapore Airlines.

Charlie was wheeled away with his crate in a trolley around 11 am. We proceeded to have breakfast and then around 12:30 pm we went to the boarding gate. We told them at the boarding gate that we had a pet.They told us he was a bit anxious and had some mucus and if we wanted to see him.Please note this. Mucus or saliva is a very normal thing for a dog and we felt we should not make him more anxious just before boarding.We boarded the aircraft and while on board the Captain made an announcement that we had a pet on
board the aircraft. We knew Charlie had boarded from the announcement.In just an hour and a half we would land and then
maybe in another half an hour or so we would be able to take him after completing the airport formalities.Our agent in Vietnam would be there to handle that for us.We landed in HCMC . We were received and taken to a separate counter to complete the immigration formalities faster. We thought this was because we had a pet . We completed the immigration only to taken aside and told by the Singapore Airlines staff that Charlie had passed away. We broke down in complete shock. We wanted to see him. We were in for a bigger shock. Charlie died not on the flight but he was not on the plane as he died in Singapore. We were terribly shocked. We demanded to understand how it happened , why we were not called and informed that Charlie had an issue or if he was distressed and why we were allowed to board and no announcement made to let us know before the aircraft took off. We were told that the gates had closed and they did not want to delay the flight and that is why they felt they should not inform us . The staff in Vietnam said they had no details except that they received a telex about the death of Charlie and what we wanted to be done with his body. They kept saying we are stating the information they received. We demanded to speak to the Singapore staff but the Vietnam staff could not put anyone on the phone for us and no one from Singapore attempted to reach us. They got somebody on the line after I kept saying I need to know. We had informed that you that the dog had mucus and if you wanted to see him. They never told us that our dog was severely distressed .As per airline policies pets who are severely distressed are never allowed to fly and the owners are informed that they are not fit to fly. The captain of the flight on some airlines in our experience with Air India took a look at Charlie and only after he gave a go ahead Charlie was boarded in. We were allowed to be with Charlie until boarding after which the captain saw him and then we proceeded.

Charlie's death took us by complete shock. We questioned how the captain made the announcement about the pet on the aircraft when Charlie had not boarded. They said there was no time to inform him. He was dead when they brought him
to the plane and since they could put a dead dog on the plane they did not want the flight to be delayed because of this incident . They chose to inform us on arrival.

Singapore Airlines is responsible for our pet's death. He was a perfectly healthy dog. They were clearly trying to cover up negligence on their part. They were playing it safe. We checked when the next flight back to Singapore was and said we want to take that. The staff asked us to get back before 6pm for the 7:30 pm flight. We dropped off my daughter with a relative at the serviced apartment and reached the airport before 6 pm. We were met by the same staff who informed us about Charlie. They asked us where our tickets were. We said we had no tickets as it was only an onward journey to HCMC from Singapore. We had assumed that the airline would have the tickets ready as we were informed of his death in Singapore only on arrival in HCMC. They are an insensitive airline. They told us that they could not do the booking over the counter and there was no override option.My husband tried to login in using the roaming service . The connectivity was very slow and after a half an hour struggle we did the bookings.

Singapore Airlines is a dishonest airline and a completely insensitive airline. Their perceived image is not what they are. The staff at Vietnam did not do anything to help us in our situation. Charlie died at the hands of the airline but they clearly were not feeling responsible for what happened or even regretted what had happened. Charlie was a dog after all. I had questioned them if they would have proceeded to take off if someone had gone into labor or someone was having a heart attack . The flight would not take off if a human life was at stake. Human life is precious . A pet's life is worthless . Only people who have dogs understand that they are integral part of the family. In our case I did not see any difference between my 12 year daughter and 4.7 year old Charlie, an American cocker spaniel. I have had him since he was 30 days old.

My husband and myself could not control our tears on the flight. We could not stop crying from the time we heard Charlie had passed away. We landed around 10 pm
In Singapore. Three airline staff held a placard with my husband's name and took us to the lost and found area where Charlie's crate was placed on a trolley with a plastic sheet over the crate.Before we landed in Singapore from
Ho Chi Minh we had reached out to my husband's Cousin to check on what happened. He was told that Charlie had been taken away by AVA, the Agri and Animal government authority of Singapore.We were anxious on the flight whether we would be able to see him immediately on arriving.
Charlie lay motionless , his body was cold, he was stiff , his face was down. There was evidence of a big struggle due to distress. He had chewed up the entire wee pad made of cotton. I was always so gentle with him and here he was in this state due to negligent handling .

What were they doing when he was distressed and was trying to get out of the crate was chewing on the wee pad?
Why did the pet handling staff not break open the crate and release him
and offer some water and try to relieve him and alert us ? This was an SOS situation. What stopped them?

We were told that the pet handling staff are not actually trained people who can handle pets. They treat pets like baggage. Their job is to move them to the pet hold area.

How could he have become motionless suddenly? What happened prior to that.? Who was there with him? Why did that person not alert the staff to reach us? Was there anyone with him in the first place? The presence of another human being even not known to him would have given him hope and could have saved his life.

The passenger services station
manager ,a man in his late twenties told us he was the in charge on the current shift and he wasn't aware of exactly happened in the earlier shift.We could not take it any more.

What led to Charlie's death? He was insensitive to our questions. He was hoping we would take Charlie's body and walk out of the airport without asking any questions.

We knew we were not going to get any answers from SIA. One of the senior staff who works at the Changi Airport spoke to us. We asked her who was responsible for managing the pet while in the pet holding area.

Were the airport authorities accountable in any way or the airline staff solely responsible. She could understand us as she had a pet herself and she seemed to understand our agony.Since Singapore Airlines seemed to show no remorse or were not serious nor honest in the way they were handling the whole situation we checked if we could file a report with the police at the airport. We went to the Singapore Airport police force and explained our situation. The officer took down the details and registered our complaint. He asked us if we suspected any foul play on the part of the airlines.We told the officer that Charlie has had a big struggle which is evident . Either the pet handlers chose to ignore it or they were not around for the entire period of time he was in the pet hold area. He was a perfectly healthy dog. He was examined by a vet and the vet certificate endorsed by AVA prior to travel .The officer took pictures of how he was lying face down in the crate with just very little left of the wee pad left in the crate. All along the SIA officer was tight lipped divulging no information but constantly engaged on his phone we are sure he was providing updates on what was happening. We requested for the protocol observed while keeping the pet in holding area. SIA is all the time talking about protocol but they had nothing to share here. They wanted to play safe to ensure the truth does not come out.They did not want their image to be tarnished and were trying to shield their staff .They did not care that our pet died and they should own up for the lapse at their end.
We did not want to go for an autopsy as that would establish that the dog suffered a panic attack maybe but what ensued in the two hours after he was taken away and what the staff did about it would not come out from the autopsy.Because it was only a pet they were least bothered.

Singapore Airlines should be banned from transporting pets since they clearly have no pet safety protocols in place and by their own admission do not have staff who can handle pets and pets are treated only as baggage and the crate never opened unless there is an emergency. Emergency for them means ''until the dog is completely unresponsive ''...

I cannot forgive myself for entrusting my baby in the hands of this ruthless airline. Please do not trust this airline with your pet .They simply don't care.
This is the real ugly face of the airline and not what is projected by them.The passenger services station manager did not share his contact number and refused to give any commitment in terms when they would write to us or send us the details of any investigation which they would carry out internally.

Pets dying while on board is heard off.Never in the holding area. The owners are intimated if the pet is distressed. If they treat them as excess baggage then they should let us know that they will not be monitoring our pet. Pet owners treat their pets like children and will not risk their pets with such an airline. A pet is not a wild animal that someone could not have opened the crate and freed him and offered some water and called us to calm him down . We would have decided not to fly or fly another day maybe after sedating him or would have even chosen another airline where he would have been more comfortable.

After registering the complaint we called the dog undertakers who came to collect Charlie around 4:30 pm. It is only when they removed Charlie from the crate we were horrified to see that he had chewed off his paw partially there was blood on his paw and on the mouth . He has used his paws to break open the crate and in desperation had chewed up the wee pad. He appears to have suffered a heart attack from the stress . The passenger services station manager gave us the CEO 's email when we asked for his bosses email Id. We are not uneducated and he thought we were fools to believe him.This shows how they deal with such issues. We went to spend the night at our cousin's place with a heavy heart. We have not stopped crying since this happened. We are in shock and we are unable to believe this happened at the hands of a pro pet airline such as Singapore Airlines in a very pet friendly nation in their home base of Singapore.
The ashes were delivered to us around 2pm by the undertakers and we boarded the 5:30 pm flight back to Ho Chi Minh city.

Charley deserves justice. Another pet should not meet the same fate. SIA has no right to be flying pets given the negligence they showed in Charlie's case unless they come out with revisions in their pet handling policies.
As expected we never got email from SIA even on Sunday . This shows their indifference to what happened.
We boarded the return flight to HCMC at 5:30 pm after collecting Charlie's ashes.

One of the senior air hostesses noticed us crying and ask us if she could help us. When we told her what had happened she was shocked and wanted to help us since we had not received any sort of communication in writing from Singapore Airlines. She in turn appraised the flight manager on board who assured us that he would report this to the concerned people.
We got an email on 4th morning that they were looking into the incident clearly only after the staff on the return flight reported what had happened to us.

I looked out for Charlie all the time and had made so many adjustments and arrangements at home to ensure the environment was safe for Charlie.Charlie was the baby of our house and all of us loved him and cared for him deeply.Charlie was my daughter's sibling and our son.It is hard to replace him. It is very difficult to cope with his loss. In a new city without him life seems empty. Time can heal is what they say. Time can heal certain wounds but the loss of a loved one hurts a lot and takes many years to heal. It does not matter if the loved one is a pet or a human.

Pet lovers and owners will understand this.
PLEASE INFORM AS MANY PEOPLE AS YOU KNOW WHO HAVE PETS.SINGAPORE AIRLINES IS A NOT A SAFE AIRLINE FOR FLYING YOUR PET. THEY ARE NOT TREATED AS A LIVING BEING BUT AS JUST ANOTHER PIECE OF LUGGAGE.
WE TRUSTED CHARLIE WITH AN AIRLINE THAT IS DISHONEST AND NEGLIGENT AND PAID A VERY HEAVY PRICE.
Whichever Airline you choose please insist on being there in the pet holding area till the time they are transported to the aircraft or check on who is going to be with them in the pet holding area and how your pets are going to be handed if they become distressed. In the name of protocol they may not permit you to be around. Believe us they have no safety protocols that they observe and no one will be around watching with your pet. Please question and understand how your pets are going to be handled before choosing the airline. You must insist that they inform you if you pet is distressed.

Please do not use Singapore Airlines till the time they bring about changes in the policies with respect to pet handling. They intended to brush the whole incident under the carpet and did not accept responsibility.Please do not go by their perceived image and also by the fact that Singapore is a pet friendly nation.
ONE MORE INNOCENT LIFE MUST NOT BE LOST DUE TO NEGLIGENCE.PLEASE HELP GET JUSTICE FOR CHARLIE.
PLEASE SHARE THIS POST WITH ALL PET LOVERS.
I am sharing pictures of how I found Charlie. As much as it hurts and I don't want to remember Charlie like this I want the world to know what can happen to your pets if you choose to fly with such an airline.

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Appledaily 蘋果日報:
國泰去年10月大裁員，裁走5,300名香港員工，據知當中不少是機艙事務長（Flight Purser，FP）。不過，在大裁員後，國泰員工的危機似乎仍未完結。《蘋果》獲悉，國泰擬於今年第三季推出全新人手分配，每班機將會削減一個機艙事務長人手，其工作會由其他職級的空中服務員接替。有空服炮轟國泰職能錯配，為開源節流不斷增加員工工作量；國泰工會就新措施收到大量投訴，批評國泰不尊重員工經驗，「有同事覺得好侮辱」。國泰回覆指，一直檢討改善機艙服務，為機艙服務員提供更多發揮機會，亦會為他們提供更多培訓。

記者 盧珮瑤

現時空服員一般分為4個職位，分別為機艙服務員（Basic Crew，BC）、機艙事務長（Flight Purser，FP）、高級機艙事務長（Senior Flight Purser，SP）以及機艙服務經理（Inflight Service Manager，ISM）。據知，國泰去年10月大裁員中，有至少三成的機艙事務長被裁走或離職，成為國泰大地震的「重災區」。

國泰擬於今年第三季，每班機削減一個機艙事務長人手，其工作會由其他職級的空中服務員接替。資料圖片
國泰擬於今年第三季，每班機削減一個機艙事務長人手，其工作會由其他職級的空中服務員接替。資料圖片
第三季強推新措施
《蘋果》獲悉，國泰早前向員工宣佈，指將於今年第三季開始實施全新人手分配。新安排下，每班機將減少一名機艙事務長（FP），原本負責看管全機運作的機艙服務經理（Inflight Service Manager，ISM），亦要「落場」服務顧客，意味每班機將減少一個空中服務員人手。

以773機種為例，該機分為頭等、商務及經濟艙。根據以往的人手分配，頭等共有2名空服員，分別為1名高級機艙事務長（SP）以及1名機艙事務長（FP）；商務艙則有5名空服員，分別為1名高級機艙事務長（SP）、2名機艙事務長（FP）以及2名機艙服務員（BC）。而經濟艙則有6名，分別為2名機艙事務長（FP），加上4名機艙服務員（BC）。

不過，新安排下，商務艙與經濟艙人手均有所轉變。以同一機種為例，負責監察整架飛機運作的機艙服務經理（ISM），將須到商務艙工作，人手分配變成1名機艙服務經理（ISM）、2名機艙事務長（FP）以及2名機艙服務員（BC）；而經濟艙方面，其中一名機艙事務長（FP）被換走，轉為以高級機艙事務長（SP）頂替，新人手分配為1名高級機艙事務長（SP）、1名機艙事務長（FP），加上4名機艙服務員（BC）。

空服質疑職能錯配
於國泰任職10年機艙服務員（BC）的阿Joy指，機艙事務長（FP）在機艙中擔任重要角色，「負責同啲loyalty member（會員）打招呼，又要heat（翻熱）餐，好多嘢都係依賴FP去做」。然而，現時所有工作由其他職級員工分擔，包括低一級的機艙服務員（BC），但認為部份工作由資歷較淺的BC完成，或會影響機艙服務質素，「有客發『狼戾』，你都要有經驗，先知點樣處理而又唔會收到complaint letter（投訴信），呢啲係要時間浸返嚟，但公司唔value（珍惜）你呢啲嘢，而不斷增加你嘅workload（工作量）」。

阿Joy指，雖然機艙服務經理（ISM）亦要「下凡」分擔工作量，但認為國泰將本已晉身機艙管理者當成人手之一，或會構成職能錯配，「喺前面做咗十幾廿年，而家要做返啲佢哋好耐無做過嘅工作」。阿Joy續指，業內的經理一般達40至50歲，現重拾「搬運行李」等勞動力工作，亦會增加同事受傷風險，「公司為咗縮減人手同節流，唔理已經水深火熱嘅前線同事嘅生死，喺度搞職能錯配。」

國泰的裁員潮仍未平息。資料圖片
國泰的裁員潮仍未平息。資料圖片
「又要萬二蚊，又要林嘉欣！」
於去年10月國泰大裁員後，國泰推出全新「魔鬼」合約，並調整薪酬水平，底薪及飛行時薪「封頂」，有空服薪金大減四成。阿Joy指，同事對新人手分配感不滿，亦有部份人感到失望，認為「俾國泰呃咗」。

阿Joy續指，以自己任職10年為例，新合約下薪酬只有約1.1萬，但在全新人手分配下，工作量變相增加，「以前大部份同事幾唔鍾意公司都好，都有個團結精神，同你死掂佢，但公司角度就會覺得，你哋個個都can-do spirit（做得到精神），越加咪越多嘢畀你，反正你哋都做到㗎啦！」

阿Joy認為，國泰大裁員後已重挫士氣，現時更進一步減人手，令同事們意興闌珊，「大家而家心態都係『拚䠋』，都係覺得『是但啦』，又要萬二蚊，又要林嘉欣呀？唔好玩啦！」阿Joy指，自己亦打算修畢其他學位後就離職，「冇呀，你咪繼續搭國泰囉，但唔好expect（期望）佢係一間premier airline（優質航空）囉！」

工會收大量投訴：高層假惺惺
國泰空中服務員工會主席王思敏指，新措施惹大批員工不滿，宣佈短短數天，已收到數十封電郵投訴，「而家即係要做返低一層嘅嘢，尤其係FP同SP，大家都覺得好侮辱，覺得俾人『降呢』」。她指，同事並非不願意處理其他層級的工作，但認為國泰不尊重同事的經驗，亦批評公司以「提升服務質素」作為理由是「假惺惺」：「根本就係想cut costs（減少支出），你係嘅咪大方講囉，點會提升服務質素但係cut（減少）人手？」

現為高級機艙事務長（SP）的王思敏指，機艙事務長（FP）是機艙上具靈活性的職位，「佢係由低數上去第二級，有時細嘅無經驗，可以即刻做返低一層嘅嘢，真係『入得廚房，出得廳堂』」。她指，人手改動後，同事工作量必定增加，「少咗一個人點都辛苦」，又指早前部份機種增加40至50個座位，但人手從未見增加，「本身人手已經係好舋」。王亦批評管理層相當離地，「似係外行人嘅決定，根本唔理解我哋嘅工作」。她續指，新人手分配或令新同事升職更困難，由於上層的需要減少，「而家機艙服務員（BC）已經做10年先升，嚟緊可能係15、20年。」

對於國泰是否為裁走所有機艙事務長（FP）鋪路，王認為反而工資較高的機艙服務經理（ISM）更「高危」，「講到尾都係錢㗎啫」。她指，機艙服務經理工作大多視乎情況而調節，「兩個機師其中一個要去洗手間，都要佢幫手頂住個位」，惟新人手分配下，機艙服務經理須留在指定機艙，或會影響其工作流動性。

國泰去年10月大裁員，裁走5,300名香港員工。資料圖片
國泰去年10月大裁員，裁走5,300名香港員工。資料圖片
國泰：提供更多發揮機會
國泰回覆《蘋果》時，並未有就新人手分配正面回應，僅指受疫情影響，航班數目大幅削減，乘客量跌至新低。國泰一直檢討改善機艙服務，為乘客提供更多貼心的服務，以及為機艙服務員提供更多發揮機會，亦會改善部份工序。國泰續指，將會為機艙服務員提供更多培訓，並與同事保持溝通。

國泰及國泰港龍於政府保就業計劃下共取得逾5億元工資補貼，去年國泰大裁員，雖令薪酬開支減少兩成，但在客運量銳減下，國泰去年全年虧損高達216億元，其中燃油過度對沖更帶來30.17億元的虧損，較2019年只蝕1億元大增近29倍。運輸及房屋局局長陳帆昨表示，國泰去年削減約8,500個職位，在撇除自然流失等因素後，實際削減的員工人數約5,900名，當中包括約5,300名駐港員工，另約600名非駐港員工也可能受影響。

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