Salam. Saya amat menyesal membeli mesin basuh jenama Samsung kerana after sales service nya amat buruk. Dari last week i filed a service repair request dan mereka berjanji untuk hantar a Technician at 11am. I waited until 12.30pm but no one turned up and no call. Bila i called them, baru lah cakap that the Technician was on MC (ingatkan mati sebab no news!). Kalau saya tak call, sampai ke sudah tak tahu apa jadi dgn Technician tu. Kot2 la kena kidnap dek Abu Sayyaf bawak masuk hutan rimba suruh repair gergaji nak tebang balak ke!
Then I spoke to the Support Team Leader bernama Thila. Punyalah susah nak jawab phone dek sibuk sesangat katanya. Tun Siti Hasmah pun tak sesibuk Thila. Bayangkan!! FYI, biasanya Customer Care Team Leaders ni akan cuba elak bercakap dgn customers. Sedaya-upaya akan push their Service Agents suruh settle. So yg sering kena serang sampai tercabut sanggul adalah yg bawah2 ni coz yg atas sikit tu pengecut. Position & gaji nak but tak nak own the problem. Classic!
After talking & having to explain all over again (dah explained to 3 makhluk + Thila = 4 makhluk Tuhan paling hauuussss sampai nak terbuka puasa dek kehausan & kes air liur jadi kurang), dia pun beria-ia lah janji nak settle. Team Leader lah katakan. So he set up another appointment for me & the Honorable Technician on Monday at yet another 11am. So Monday came and the long-waited Samsung Technician pun muncul lah dengan gaya sederhana tapi meriah sebab naik van biru Samsung & pakai uniform company sponsor bagai. Lepas diteleknya my washing machine punya pintu yg dijahanamkan dek my new maid yg gagah perkasa dikuasakan oleh tempe goreng garam kunyit mengumpul pintu mesin walaupun cucian belum siap, dia pun dgn konpiden keluar nak gi cari spare part & promised to return shortly. Namun sampai waktu Imsak haram bayang pun tak nampak. I thought dia gi kilang kat Korea ambik spare part & flight delayed kerana K-Pop & Psy buat show free kat Incheon Airport!
The next day i called the Customer Care Center lagi & Thila bertambah busy ngalahkan Presiden Kenya nak beranak sulong! Again I was forced to explain the case all over again to the junior agent. Kering lagi liurku ini! To cut the story short, I've spoken to 4 different Customer Care Agents, 1 Team Leader + briefly met 1 Technician but until this very moment my pintu mesin basuh Samsung yg digagahi my new maid masih belum dibaiki. According to them, this is common & I'm not the first one encountering this kind of janji palsu. They'll take forever to attend to your problem despite the multi-national conglomerate company status. Even their Twitter account pun x de org jawab. What a shame!!
No doubt that Samsung has one of the best technologies in the world nowadays but the mentality of their servicemen/women is still very caplang punya brand. After sales service is so bad, even our local Tenggiling Mandul brand pun can do much better. So from now on, I am urging all of you to seriouly reconsider your thoughta about buying any Samsung product coz kalau dah rosak jangan mimpi dapat repair cepat. Your product could very well be rusty & rot in storage well before they do anything about it.
Sesiapa yang ada similar bad experience, feel free to share. For me, that is my firsr & last Samsung product yang I beli.
Selamat berpuasa 😆😆😆😙😙
