🌻
美國聯準會(Fed)在美東時間22日下午2時(台灣23日凌晨2時)宣布利率維持在趨近零的水準,但暗示升息可能會比預期來得快一些,同時也大幅下修今年的經濟展望。
https://udn.com/news/story/6811/5764746
🌻Adobe(ADBE)電話會議內容讀後感
ADBE前兩天發表財報了.
這次ADBE在財報後下跌, 主要是兩個原因(如下). 不過個人覺得是瑕不掩瑜:
1. 因為之前已經漲了不少(投資人期望太高)
2. 因為Digital Marketing這部分的業務受到季節性的影響, 所以表現不是很突出(沒有比預期高出很多)
a. net new Digital Media ARR (3% beat vs guide, vs 15% beat in 2Q21 vs 35% beat in 3Q20).
b. 有分析師在問(“Maybe just -- can we double-click on the seasonality commentary in the quarter? Because if we look at the beat versus guidance on net new digital media ARR, it looks, at the same time you had the weakest beat, but then the strongest guide in the last three years, which kind of speaks to and confirm some of those seasonality comments that you made.)
i. 高層對此的回答是, 主要是疫情後, 加上正值夏季, 大家的日子回復到正常&放假外出, 所以這部分的業務有受到影響(I think going into the quarter, we had expected that the consumer with a little bit more return to normalcy as what's happening in the environment.)
ii. 高層又說了一些話, 不過重點就是他不認為這是甚麼大事”So, net-net, I would say that the growth prospects for that particular business and the growth drivers remain intact. But again, very much in line. And this is what we feel good about the insights that we're getting on the business.”
iii. 也提到, Q4通常會是digital marketing業務的旺季(表現會不俗的意思)
另外, 覺得這次令我印象深刻的是, 當高層與分析師提到這些事情:
• 常在一些公司的電話會議中提到omnichannel這個字(疫情後, 更明顯了). 這次高層也有提到. ADBE可說是omnichannel概念股:
o “I mean, a big part of that is more and more companies are thirdly doing the multi-channel omnichannel, whatever they want to call it. And I think that's only going to continue to be a driver of our Digital Experience Solutions. Because today that stable stakes and so we just look at it and say whether you're shopping in-store over they are shopping online. You need a solution that treats you like a customer that we know of.”
• 網路上影片(video)的興起, 以及串流影音, 有提高了Adobe的營收天花板(用句分析師的術語, 就是TAM (total addressable market) expansion.
• 當使用者製作了越來越多的內容, 內容管理(content management)的能力就越顯重要, 內容上的流程管理(workflow)也越顯重要. Adobe的產品能夠幫內容製作者解決這樣的問題.
• 而Adobe各產品間的相容性, 標準化, 整合能力, 是它的競爭優勢之一:
o And one of the things we did really well is what we called our named user deployment and how, you know, when we have these enterprise licensing agreements, we offer enterprises the ability to download and distribute within the companies. And the more we do training and evangelism of the products, that leads to adoption. So, I would say there's an element of standardization, there's an element of more content.
而最近ADBE有個新聞, 引起了我的注意, 就是它即將在自己的平台上, 提供付款服務(payment service). 根據之前研究SHOP的經驗, 這有可能會對股價造成一定的漲幅:
On Sept. 15, Adobe announced that it will add payment services to its e-commerce platform this year to help merchants accept credit cards and other ways of paying. The move will deepen Adobe's rivalry with e-commerce firm Shopify (SHOP).
For the service, Adobe has partnered with PayPal (PYPL), which will process a variety of payment types, including credit and debit cards as well as PayPal's own payment and buy-now-pay-later offerings.
https://www.investors.com/news/technology/adbe-stock-adobe-beats-fiscal-q3-targets/
接下來該怎麼辦? 對於基本面良好的公司如ADBE, 我能說的就是buy the dip(逢低買進)了. 供參.
🌻The Facebook Files
一個星期前, WSJ上面有個關於FB的大篇幅調查報導. 有興趣的可以看看.
The Facebook Files
https://www.wsj.com/articles/the-facebook-files-11631713039
這篇文章挺長, 也沒有看到華爾街中文版本的完整翻譯, 不過可以看看這篇:
https://on.wsj.com/2ZmFimp
"《華爾街日報》的相關調查顯示,這家社交媒體巨頭心知肚明,其平台會傷害用戶,而且是以該公司常常完全了解的方式造成傷害。目前,全球近半數人口都是Facebook旗下平台的用戶。其中一些證據尤其令人不安:據《華爾街日報》報導,Facebook的內部研究顯示,在報告稱有過自殺念頭的青少年中當中,有13%的英國用戶和6%的美國用戶把這種念頭歸結於Instagram。"
另一篇相關新聞:
https://www.thenewslens.com/article/156683
"《華爾街日報》於13日揭露Facebook的XCheck系統,也就是內部系統中的VIP名單,數百萬名人、政治人物與記者等知名公眾人物都在特別的一份「白名單」之內。"
"這些「貴賓」在社群上發布的內容可以躲過一般的審查系統,即使發布明顯的不當內容,也不會立即被刪除。《衛報》報導,Facebook的獨立監督委員會表示,在閱讀該篇報導後,決定要審查XCheck系統,並要求Facebook對其進行報告與解釋。"
🌻我喜歡的Apple TV影集, "Ted Lasso", 是這次艾美獎的大贏家, 很多主要演員都得獎了.
很高興這兩年, 因為有這部戲的陪伴, 讓我撐過了疫情, 家人離世, 以及一些烏煙瘴氣的事情.
前幾天看演員的得獎影片, 一位娛樂記者問得獎的男配角(也是編劇之一)說, 你覺得這部片的核心思想是甚麼. 他說, be curious, not judgemental.
就像得獎的女演員在劇中一開始是很鴨霸很壞心的球隊主人, 但這樣做是因為被前夫傷透了心, 所以想要弄垮離婚後分到的財產(也是前夫的最愛--球隊); 外表看起來永遠陽光燦爛做啦啦隊的男主角, 在青少年時父親自殺, 造成了他心裡永遠的痛&障礙(讓他在球賽時, 會有突發恐懼症).
我們每個人其實都有很多面, 很多個故事. 尤其在社群, 大家都是萍水相逢, 對彼此的了解都是非常片面的; 而有時候在社群裡, 看到有人會因為只看到一個面向, 就去下斷語. 這其實是人之常情很難避免, 所以我們需要常用第二層思考去提醒自己. 社群裡需要更多的同理心.
“Be curious, not judgmental” – Walt Whitman(惠特曼)(美國詩人)
Picture來源:
https://www.apple.com/newsroom/2021/09/apples-global-hit-comedy-series-ted-lasso-sweeps-the-2021-primetime-emmy-awards-scoring-history-making-win-for-outstanding-comedy-series/
同時也有6部Youtube影片,追蹤數超過361萬的網紅Dan Lok,也在其Youtube影片中提到,How Do You Handle The Objection When Clients Say, “I Had A Bad Experience With A Similar Product”? Dan Explains The Exact Language You Can Use. Want T...
「what is customer experience」的推薦目錄:
- 關於what is customer experience 在 貓的成長美股異想世界 Facebook 的最佳貼文
- 關於what is customer experience 在 Facebook 的最佳解答
- 關於what is customer experience 在 Milton Goh Blog and Sermon Notes Facebook 的最讚貼文
- 關於what is customer experience 在 Dan Lok Youtube 的最讚貼文
- 關於what is customer experience 在 Dan Lok Youtube 的最佳貼文
- 關於what is customer experience 在 Hak Me Youtube 的精選貼文
- 關於what is customer experience 在 Customer Experience as competitive advantage - YouTube 的評價
what is customer experience 在 Facebook 的最佳解答
Making a sale is great, but a sale isn’t a sale until it sticks.
If your customer or client is just going to refund, you’ve wasted your time.
It will pay you to turn each sale into a valued customer.
Someone you take care of and help solve their problems.
After all, that’s what they are paying you for.
You must go above and beyond for every person that comes through your business.
This is one of the keys to running a highly profitable business.
And if you want to build a highly profitable business in 2021, then you’ll want to join our next SMART challenge.
The SMART challenge is a 5-day LIVE event where you’ll get some of my juiciest business techniques and tactics.
Students love the SMART challenge so much, some come back a second and third time.
So if you’re yet to have your SMART challenge experience, then click the link in my bio and save your spot while you still can.
I guarantee you won’t be disappointed.
See you there
what is customer experience 在 Milton Goh Blog and Sermon Notes Facebook 的最讚貼文
God is Not Like Man
“Pilate therefore went out to them, and said, “What accusation do you bring against this man?” They answered him, “If this man weren’t an evildoer, we wouldn’t have delivered him up to you.” Pilate therefore said to them, “Take him yourselves, and judge him according to your law.” Therefore the Jews said to him, “It is not lawful for us to put anyone to death,” that the word of Jesus might be fulfilled, which he spoke, signifying by what kind of death he should die.” (John 18:29-32 WEB)
Look how the religious leaders of Israel had murder in their hearts but were unable to do it because they were restricted by the Law.
They keep the Law outwardly just for the public eye, and looked for ways to get around the Law to execute their murderous schemes.
While they looked for any loophole to commit murder, God used His infinite wisdom and knowledge to find a way to save mankind.
Under the Law, God said that the soul who sins must die. In Paul’s words, “the wages of sin is death”.
There was only one way for us to be saved because we cannot fulfill the demands of the Law by ourselves. Someone else must die in our place as a substitute.
This person must be a member of mankind, sinless, and his life has to be worthy enough to pay for all the sins of the world.
That is why the only begotten Son of God had to become a man, bleed, and die as our atoning sacrifice for sins.
Today, we are saved, blessed, and favored by God not because of our own obedience towards the Law, but because of the shed blood of Jesus Christ. His sinless, divine blood is a massive overpayment for all our sin debts, purchasing every spiritual blessing of God for us.
I read someone write that “your sin can hinder your prayers”. If that were true, then no Christians would have any answered prayers because we still fail God daily, in thoughts and deeds. We may not be able to live a completely sinless life, but thankfully our prayers are answered based on Jesus’ obedience at the cross. His shed blood is the only reason why we can always enjoy God’s favor.
Let no one deceive you that sin is causing God to ignore your prayers. If God is omniscient, then He already knew all the sins you would commit in your life, and He still chose to let Jesus bear the punishment for your sins at the cross.
What hinders us from receiving God’s promises today is only unbelief. When you have a bad opinion of God and see Him angry, demanding, and unapproachable, you will be unable to freely receive all that Jesus died for you to enjoy.
Paul taught that no one can be justified through the works of the Law. Not before salvation, and not after salvation. God is so gracious that He made us the righteousness of God in Christ when we believed in Jesus as Lord.
Abba God has the perfect, righteous reason to lavish His goodness upon you. Through your prayers of intercession, the people around you are also blessed.
Some well-meaning Christians want to live godly through keeping the Law as a moral guideline, but it only serves to stir up sin’s rebellion in our flesh. They will experience short-lived victories ,only to fall back into sinful patterns when the willpower runs out.
When you place your faith in God after receiving His Word, you will be progressively transformed to live a righteous life. The goal of godly living is the same, but the only way to get there is by beholding Jesus and trusting in Him.
Live by the new and better covenant that is built upon better promises, and you will reign in life through the one Lord Jesus Christ!
The four gospels written by Matthew, Mark, Luke, and John, are full of precious revelations of God’s truths and promises. When you get this four eBook bundle, you will learn the meaning of every one of Jesus’ miracles, parables, words, and deeds. Let this resource replace wrong legalistic beliefs, and position you to receive the abundance of God’s Grace through unhindered faith!
A customer, Linda B, said this about the eBook bundle: “Well worth the money. Wish I had done it sooner. Wonderful study.”
Get “Understand the Four Gospels Through the Lens of Grace” now ===> https://www.miltongoh.net/store/p18/understand-the-four-gospels-through-the-lens-of-grace.html
what is customer experience 在 Dan Lok Youtube 的最讚貼文
How Do You Handle The Objection When Clients Say, “I Had A Bad Experience With A Similar Product”? Dan Explains The Exact Language You Can Use. Want To Polish Your Closing Skill And Earn Commissions? Join The Global HTC Community: https://badexperience.danlok.link
Objection handling is hard? That’s exactly why Dan Lok created a virtual dojo for his students. For example, the students practice how to reply when clients say “I had a bad experience with a similar product.” Watch the video for the exact phrasing you can use. Learned something new? Share this with a friend.
? SUBSCRIBE TO DAN'S YOUTUBE CHANNEL NOW ?
https://www.youtube.com/danlok?sub_confirmation=1
Check out these Top Trending Playlists -
1.) Boss In The Bentley - https://www.youtube.com/playlist?list=PLEmTTOfet46OWsrbWGPnPW8mvDtjge_6-
2.) Sales Tips That Get People To Buy - https://www.youtube.com/watch?v=E6Csz_hvXzw&list=PLEmTTOfet46PvAsPpWByNgUWZ5dLJd_I4
3.) Dan Lok’s Best Secrets - https://www.youtube.com/watch?v=FZNmFJUuTRs&list=PLEmTTOfet46N3NIYsBQ9wku8UBNhtT9QQ
Dan Lok has been viewed more than 1.7+ billion times across social media for his expertise on how to achieve financial confidence. And is the author of over a dozen international bestselling books.
Dan has also been featured on FOX Business News, MSNBC, CBC, FORBES, Inc, Entrepreneur, and Business Insider.
In addition to his social media presence, Dan Lok is the founder of the Dan Lok Organization, which includes more than two dozen companies - and is a venture capitalist currently evaluating acquisitions in markets such as education, new media, and software.
Some of his companies include Closers.com, Copywriters.com, High Ticket Closers, High Income Copywriters and a dozen of other brands.
And as chairman of DRAGON 100, the world’s most exclusive advisory board, Dan Lok also seeks to provide capital to minority founders and budding entrepreneurs.
Dan Lok trains as hard in the Dojo as he negotiates in the boardroom. And thus has earned himself the name; The Asian Dragon.
If you want the no b.s. way to master your financial destiny, then learn from Dan. Subscribe to his channel now.
★☆★ CONNECT WITH DAN ON SOCIAL MEDIA ★☆★
YouTube: http://youtube.danlok.link
Dan Lok Blog: http://blog.danlok.link
Dan Lok Shop: https://shop.danlok.link
Facebook: http://facebook.danlok.link
Instagram: http://instagram.danlok.link
Linkedin: http://mylinkedin.danlok.link
Podcast: http://thedanlokshow.danlok.link
#DanLok #SalesObjections #ClientsSay
Please understand that by watching Dan’s videos or enrolling in his programs does not mean you’ll get results close to what he’s been able to do (or do anything for that matter).
He’s been in business for over 20 years and his results are not typical.
Most people who watch his videos or enroll in his programs get the “how to” but never take action with the information. Dan is only sharing what has worked for him and his students.
Your results are dependent on many factors… including but not limited to your ability to work hard, commit yourself, and do whatever it takes.
Entering any business is going to involve a level of risk as well as massive commitment and action. If you're not willing to accept that, please DO NOT WATCH DAN’S VIDEOS OR SIGN UP FOR ONE OF HIS PROGRAMS.
This video is about Clients Say, “I Had A Bad Experience With A Similar Product” And You Say "..."
https://youtu.be/L4FBvcTzVrw
https://youtu.be/L4FBvcTzVrw
what is customer experience 在 Dan Lok Youtube 的最佳貼文
Could You Turn A Book Into A High-Paying Customer Like Dan Did? Once You Know How To Write Your First Book, It’s Possible. If You Want To Know & Get The Skill(s) Dan Used To Sell Millions Of Copies, Click Here: http://firstbook.danlok.link
Should you write and publish your first (or next) book? In this video, Dan Lok shares his experience from writing and publishing over 12+ best-selling books in his career. You’ll discover how these books helped him gain the slight-edge in business to acquire more clients, scale his business, and grow his brand. So if you’re wondering how to write your first book, watch this video.
? SUBSCRIBE TO DAN'S YOUTUBE CHANNEL NOW ?
https://www.youtube.com/danlok?sub_confirmation=1
Check out these Top Trending Playlists -
1.) Boss In The Bentley - https://www.youtube.com/playlist?list=PLEmTTOfet46OWsrbWGPnPW8mvDtjge_6-
2.) Sales Tips That Get People To Buy - https://www.youtube.com/watch?v=E6Csz_hvXzw&list=PLEmTTOfet46PvAsPpWByNgUWZ5dLJd_I4
3.) Dan Lok’s Best Secrets - https://www.youtube.com/watch?v=FZNmFJUuTRs&list=PLEmTTOfet46N3NIYsBQ9wku8UBNhtT9QQ
Dan Lok has been viewed more than 1.7+ billion times across social media for his expertise on how to achieve financial confidence. And is the author of over a dozen international bestselling books.
Dan has also been featured on FOX Business News, MSNBC, CBC, FORBES, Inc, Entrepreneur, and Business Insider.
In addition to his social media presence, Dan Lok is the founder of the Dan Lok Organization, which includes more than two dozen companies - and is a venture capitalist currently evaluating acquisitions in markets such as education, new media, and software.
Some of his companies include Closers.com, Copywriters.com, ScalaPayApp.com, HighTicketClosers.com, SellToScale.com, and SalesCalls.com.
And as chairman of DRAGON 100, the world’s most exclusive advisory board, Dan Lok also seeks to provide capital to minority founders and budding entrepreneurs.
Dan Lok trains as hard in the Dojo as he negotiates in the boardroom. And thus has earned himself the name; The Asian Dragon.
If you want the no b.s. way to master your financial destiny, then learn from Dan. Subscribe to his channel now.
★☆★ CONNECT WITH DAN ON SOCIAL MEDIA ★☆★
YouTube: http://youtube.danlok.link
Dan Lok Blog: http://blog.danlok.link
Facebook: http://facebook.danlok.link
Instagram: http://instagram.danlok.link
Linkedin: http://mylinkedin.danlok.link
Podcast: http://thedanlokshow.danlok.link
#DanLok #Author #Book
Please understand that by watching Dan’s videos or enrolling in his programs does not mean you’ll get results close to what he’s been able to do (or do anything for that matter).
He’s been in business for over 20 years and his results are not typical.
Most people who watch his videos or enroll in his programs get the “how to” but never take action with the information. Dan is only sharing what has worked for him and his students.
Your results are dependent on many factors… including but not limited to your ability to work hard, commit yourself, and do whatever it takes.
Entering any business is going to involve a level of risk as well as massive commitment and action. If you're not willing to accept that, please DO NOT WATCH DAN’S VIDEOS OR SIGN UP FOR ONE OF HIS PROGRAMS.
This video is about How To Write Your First Book
https://youtu.be/XJ5cko-RETg
https://youtu.be/XJ5cko-RETg
what is customer experience 在 Hak Me Youtube 的精選貼文
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what is customer experience 在 Customer Experience as competitive advantage - YouTube 的推薦與評價
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