工作時 經常遇到需要催促別人的情況
這個時候需要 視乎對象 因應場合
作出合適的回應
📌如果是對客戶/ 上司
那麼最好用比較禮貌恭敬的方式
切忌使用 🙅🏻as soon as possible🙅🏻♀️
這樣顯得很不禮貌
🔸Example:
We would appreciate it if you could send us your comments on our first draft at your earlier convenience.
📌如果是對平級同事或下屬
可以使用as soon as possible 或者縮寫 asap
🔸Pls send me your comments on the business proposal asap.
📌又或者準確列明 時間要求
🔸Please reply by 5pm today.
🔸Please give your comments by COB today.
COB=close of business
🔜可以用以下說法 禮貌催促別人盡快回覆
🔸Your timely/early/prompt response is appreciated.
🔸Your earliest attention would be highly/much appreciated.
🔸Much appreciated/grateful if you could respond at your earliest convenience.
🔸As this matter is urgent, I would appreciate a reply as soon as possible.
🔸We would appreciate it if you could reply soon.
🔸I would be grateful for your prompt reply/action.
🔸I look forward to hearing from you as soon as 🔸possible. (Slightly old-fashioned) 👵🏽
🔸I look forward to hearing from you at your earliest convenience. (Slightly old-fashioned) 👵🏽
👩🏻🏫Tip: You could also provide an explanation about why this is urgent. Or ring the person beforehand just to give him/her a heads-up.
.
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BUSINESS ENGLISH VOCABULARY
Writing Business Letters
Useful phrases and vocabulary for writing business letters.
Salutation
• Dear Mr. Brown
• Dear Ms. White
• Dear Sir
• Dear Madam
• Dear Sir or Madam
• Gentlemen
Starting
• We are writing
- to inform you that ...
- to confirm ...
- to request ...
- to enquire about ...
• I am contacting you for the following reason...
• I recently read/heard about ..... and would like to know ....
• Having seen your advertisement in ..., I would like to ...
• I would be interested in (obtaining / receiving) ...
• I received your address from ----- and would like to ...
Referring to previous
contact • Thank you for your letter of March 15.
• Thank you for contacting us.
• In reply to your request, ...
• Thank you for your letter regarding ...
• With reference to our telephone conversation yesterday...
• Further to our meeting last week ...
• It was a pleasure meeting you in London last month.
• I enjoyed having lunch with you last week in Tokyo.
• I would just like to confirm the main points we discussed
on Tuesday.
Making a request
• We would appreciate it if you would ...
• I would be grateful if you could ...
• Could you please send me ...
• Could you possibly tell us / let us have ...
• In addition, I would like to receive ...
• It would be helpful if you could send us ...
• I am interested in (obtaining / receiving) ...
• I would appreciate your immediate attention to this matter.
• Please let me know what action you propose to take.
Offering help
• Would you like us to ...?
• We would be happy to ...
• We are quite willing to ...
• Our company would be pleased to ...
Giving good news
• We are pleased to announce that ...
• I am delighted to inform you that ..
• You will be pleased to learn that ...
Giving bad news
• We regret to inform you that ...
• I'm afraid it would not be possible to ...
• Unfortunately we cannot / we are unable to ...
• After careful consideration we have decided (not) to ...
Complaining
• I am writing to express my dissatisfaction with ...
• I am writing to complain about ...
• Please note that the goods we ordered on ( date )
have not yet arrived.
• We regret to inform you that our order n° ----- is now
considerably overdue.
• I would like to query the transport charges which seem
unusually high.
Apologizing
We are sorry for the delay in replying to ...
I regret any inconvenience caused (by) ...
I would like to apologize for the (delay, inconvenience)...
Once again, please accept my apologies for ...
Orders
Thank you for your quotation of ...
We are pleased to place an order with your company for..
We would like to cancel our order n° .....
Please confirm receipt of our order.
I am pleased to acknowledge receipt of your order n° .....
Your order will be processed as quickly as possible.
It will take about (two/three) weeks to process your order.
We can guarantee you delivery before ...(date)
Unfortunately these articles are no longer available /
are out of stock.
Prices
Please send us your price list.
You will find enclosed our most recent catalogue and price list.
Please note that our prices are subject to change
without notice.
We have pleasure in enclosing a detailed quotation.
We can make you a firm offer of ...
Referring to payment
Our terms of payment are as follows ...
Our records show that we have not yet received
payment of ...
According to our records ...
Please send payment as soon as possible.
You will receive a credit note for the sum of ...
Enclosing documents
I am enclosing ...
Please find enclosed ...
You will find enclosed ...
Closing remarks
If we can be of any further assistance, please let us know.
If I can help in any way, please do not hesitate to
contact me.
If you require more information ...
For further details ...
Thank you for taking this into consideration.
Thank you for your help.
We hope you are happy with this arrangement.
We hope you can settle this matter to our satisfaction.
Referring to future business
We look forward to a successful working relationship in the future.
We would be (very) pleased to do business with your company.
I would be happy to have an opportunity to work with
your firm.
Referring to future contact
I look forward to seeing you next week.
Looking forward to hearing from you, ...
Looking forward to receiving your comments,
I look forward to meeting you on the (date).
I would appreciate a reply at your earliest convenience.
An early reply would be appreciated.
Ending business letters
◊ Sincerely, }
◊ Yours sincerely,} for all customers / clients
◊ Sincerely yours,}
◊ Yours faithfully, in more formal letters
◊ Regards, for those you already know and/or with whom
you have a working relationship
-st-
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