關於 how to become a customer service manager ，我們在網路上蒐集到這些相關的討論、資訊與評價

Tổng hợp 100 IDIOMS thường dùng
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1. CATS AND DOGS: rain heavily (Mưa nặng hạt)
--> It's raining cats and dogs = It's raining heavily

2. CHALK AND CHEESE: very different from each other (rất khác nhau)
--> I don't have anything in common with my brother. We're like chalk and cheese.

3. HERE AND THERE: everywhere
--> I have been searching here and there for the gift I bought for my girlfriend.

4. A HOT POTATO: something that is difficulut or dangerous to deal with ( vấn đề nan giải )
--> The abortion issue is a hot potato in the US

5. AT THE DROP OF A HAT: immediately, instantly
--> If you need me, just call me. I can come at the drop of a hat.

6. BACK TO THE DRAWING BOARD: time to start from the beginning; it is time to to plan something over again (bắt đầu lại)
--> My plans to create a tiny car made of glasses were unsuccessful, so I guess it's back to the drawing board for me.

7. BEAT ABOUT THE BUSH: avoiding the main topic, not speaking directly about the issue (nói vòng vo, lạc đề)
--> Stop beating about the bush and answer my question.

8. BEST THING SINCE SLICED BREAD: a good invention or innovation, a good idea or plan
--> Portable phones are marketed as the best thing since sliced bread; people think they are extremely good.

9. BURN THE MIDNIGHT OIL: to stay up working, especially studying late at night (thức khuya làm việc, học bài)
--> I will have a big exam tomorrow so I'll be burning the midnight oil tonight.

10. CAUGHT BETWEEN TWO STOOLS: when someone finds it difficult to choose between two alternatives (tiến thoái lưỡng nan)

11. BREAK A LEG : good luck! ( thường dùng để chúc may mắn )
--> I have heard that you'r gonna take a test tomorrow, break a leg, dude!!! (sounds funny hah???) :))

12. HIT THE BOOKS : to study (học)
--> I can't go out tonight. I've got to hit the books. I'm having an exam tomorrow.

13. WHEN PIGS FLY : something will never happen (điều vô tưởng, không thể xảy ra, nhớ là "pigs" đừng nhầm với con vật khác nhé)

14. SCRATCH SOMEONE'S BACK: help someone out with the assumption that they will return the favor in the future (giúp đỡ người khác với hy vọng họ sẽ giúp lại mình)
--> "You scratch my back and I will scratch yours later," the customer said when we talked about the new sales contact.

15. HIT THE NAIL ON THE HEAD : do or say something exactly right (nói chính xác, làm chính xác)
--> Mike hit the nail on the head when he said most people can use a computer without knowing how it works.

16. TAKE SOMEONE/SOMETHING FOR GRANTED: coi nhẹ
--> One of the problems with relationships is that after a while you begin to take each other for granted!!

17. TAKE SOMETHING INTO ACCOUNT/ CONSIDERATION: to remember to consider something (tính đến cái gì, xem xét việc gì)
--> We will take your long year of service into account when we make our final decision.

18. PUT SOMEONE/SOMETHING AT SOMEONE'S DISPOSAL: to make someone or something available to someone (có sẵn theo ý muốn của ai)
--> I'd be glad to help you if you need me. I put myself at your disposal.

19. SPLITTING HEADACHE: a severe headache (đau đầu như búa bổ) (khi ra thi sẽ hỏi từ "Splitting")
--> I've got a splitting headache. I'm going upstairs for a nap.

20. ON THE HOUSE: không phải trả tiền
--> I went to a restaurant last night. I was the ten thousandth customer, so my dinner was on the house.

21. HIT THE ROOF = GO THROUGH THE ROOF = HIT THE CEILING: to suddenly become angry (giận dữ)
--> I''m afraid he will hit the roof when he finds out our vacation is canceled

22. MAKE SOMEONE'S BLOOD BOIL: làm ai sôi máu, giận dữ

23. BRING DOWN THE HOUSE: làm cho cả khán phòng vỗ tay nhiệt liệt
--> G-Dragon brought the house down. He really brought down the house with his fantastic song.

24. PAY THROUGH THE NOSE: to pay too much for something (trả giá quá đắt)
--> If you want a decent wine in a restaurant , you to have to pay through the nose for it.

25. BY THE SKIN OF ONE'S TEETH: sát sao, rất sát
--> I got through calculus math by the skin of my teeth.
--> I got to the airport a few minutes late and missed the plane by the skin of my teeth.

26. PULL SOMEONE'S LEG: chọc ai
--> You don't mean that. You're just pulling my leg.

27. IT STRIKE SOMEBODY AS/THAT A STRANGE: lấy làm lạ
--> It strikes as a strange to me that he failed the exam because he is so smart and diligent a student.

28. TAKE IT AMISS: to understand as wrong or insulting, or misunderstand (hiểu lầm)
--> Would you take it amiss if I told you I thought you look lovely? I was afraid you'd take it the wrong way.

29. HIGH AND LOW = HERE AND THERE: everywhere
--> I have been searching high and low for the gift I bought for my girlfriend.

30. THE MORE, THE MERRIER: càng đông càng vui
--> Can I bring some friends with me?Yeah sure, the more, the merrier.

31. SPICK AND SPAN: ngăn nắp gọn gàng

32. EVERY NOW AND THEN: sometimes

33. PART AND PARCEL: integral, crucial ( thiết yếu, quan trọng)

34. GO TO ONE'S HEAD: khiến ai kiêu ngạo
--> Too much success will go to her head.

35. ONCE IN A BLUE MOON: rất hiếm (rare)
--> Once in a blue moon, I stop thinking about her. If only she knew how much I loved her.

36. FEW AND FAR BETWEEN : rare (hiếm gặp)
--> Go and tell her that you love her! That kind of girl is really few and far between

37. ON THE SPOT:(1) immediately (ngay lập tức)
--> I expect you to be on the post when and where trouble arises
(2): in trouble; in a difficult situation (gặp rắc rối)
--> I hate to be on the spot when it's not my fault

38. ON THE VERGE OF = ON THE BRINK OF = IN THE EDGE OF: trên bờ vực
--> Unless we take measures to protect tigers, they will be on the verge of extinction. (lưu ý: take measures: đưa ra biện pháp)

39. IT NEVER RAINS BUT IT POURS: good or bad things do not just happen a few at a time, but in large numbers all at once (họa vô đơn chí)

40. BE ON THE WAGON: kiêng rượu
--> Bob's old drinking buddies complained that he was no fun when he went on the wagon
IDIOMS (DAY 5)

41. LED SOMEBODY BY THE NOSE: to control someone and make them do exactly what you want them to do (nắm đầu, dắt mũi ai)
--> They simply didn't know what they were doing and they were led by the nose by a manipulative government

42. AT THE ELEVENTH HOUR: vào phút chót
--> She always turned her term paper in at the eleventh hour.

42. SELL/GO LIKE HOT CAKES: bán đắt như tôn tươi
--> During the days when the temperature dropped under 10C, electric heaters sold/went like hot cakes in the Northern cities of Vietnam.

43. FIND FAULT WITH: chỉ trích, kiếm chuyện, bắt lỗi
--> It is very easy to find fault with the work others.

44. OFF AND ON/ ON AND OFF: không đều đặn, thỉnh thoảng
--> We don't often go there- just off and on.

45. MAKE BELIEVE: giả bộ, giả vờ
--> I tried to make believe she was happy, but knew deep down it was not true.

46. MAKE GOOD TIME: di chuyển nhanh, đi nhanh.
--> We made good time and were at the hotel by lunch time.

47. LOOK DAGGERS AT SOMEONE: giận giữ nhìn ai đó
--> Their relationship is not free and easy but at least he is no longer looking daggers at her.

48. BE OUT OF THE QUESTION: không thể được
--> You cannot get married until you are 18, it's out of the question.

49. ALL AT ONCE = suddenly: bất thình lình
--> All at once, there was a loud banging on the door.

50. BLOW ONE'S TRUMPET: bốc phét, khoác lác
--> Anyone will tell you she's one of the best journalist we've got, although she'd never blow her trumpet.

51. SLEEP ON IT: suy nghĩ thêm về điều gì đó.
--> You don't have to give me your decision now. Sleep on it, and let me know tomorrow.

52. FIGHT TOOTH AND CLAW/NAIL: đánh nhau dữ dội, cấu xé nhau
--> We fought tooth and claw to retain our share of business.

53. PLAY TRICKS/JOKES ON: chọc phá, trêu ghẹo, chơi khăm

54. DOWN THE DRAIN: đổ sông đổ biển (công sức, tiền bạc)
--> It's just money down the drain.

55. SMELL A RAT: hoài nghi, linh cảm chuyện không ổn
--> The minute I came in, I smelled a rat.

56. THE LAST STRAW: giọt nước tràn ly
--> When she showed up late a third time, that was the last straw. We had to fire her.

57. GET THE HAND OF SOMETHING: nắm bắt được, sử dụng được
--> After three weeks of using this computer, I think I've finally got the hand of it.

58. HARD OF HEARING: lãng tai, nặng tai
--> Tom is hard of hearing. Therefore, we have to speak loudly so that he can hear us.

59. KEEP AN EYE ON: coi chừng, ngó chừng
--> Please keep an eye on my baby while I'm out for a while.

60. HAVE A BEE IN ONE'S BONNET (ABOUT SOMETHING): đặt nặng chuyện gì, chấp nhất chuyện gì
--> She has a bee in her bonnet about going to America.

61. GET/HAVE COLD FEET: mất hết can đảm, chùn bước
--> I'm worried my members in this page may be getting cold feet about the university entrance exam. Therefore, I will try my best to help them overcome this severe exam. ^O^ *tặng mem*

62. ON SECOND THOUGHTS: suy nghĩ kĩ
--> On second thoughts, it was a dumb movie.

63. IN VAIN: uổng công, vô ích
--> Government agents tried in vain kidnap him.

64. CHIP IN: khuyên góp, góp tiền
--> If everyone chips in, we will be able to buy her a nice present.

65. OFF ONE'S HEAD: điên, loạn trí
--> The old man has been off his head for at least a year.

66. RUN AN ERRAND: làm việc vặt
--> I've got to run an errand. I'll be back in a minute.

67. JUMP THE TRAFFIC LIGHTS: vượt đèn đỏ
--> They ignore people who jumps the traffic lights.

68. FLY OFF THE HANDLE: dễ nổi giận, phát cáu
--> No one will fly off the handle for no reason.

69. THE APPLE OF ONE'S EYES: đồ quý giá của ai
--> You are the apple of my eyes ^O^

70. BUCKET DOWN: mưa xối xả, mưa to
--> It's been bucketing down all day.

71. CLOSE SHAVE = NARROW ESCAPE: thoát chết trong gang tấc
--> Phew, that was a close shave. I was so lucky.

72. DROP A BRICK : lỡ lời, lỡ miệng
--> I dropped a brick when talking with my best friend, and now she doesn't want to talk to me.

73. GET BUTTERFLIES IN ONE'S STOMACH: cảm thấy bồn chồn
--> I always get butterflies in my stomach when it comes to taking test

74. OFF THE RECORD: không chính thức, không được công bố
--> What the president said is not to be printed. It's off the record

75. ONE'S CUP OF TEA: thứ mà ta thích
--> SNSD is my cup of tea. They are so beautiful and talented. Especially Seohyun, she looks so cute

76. CUT IT FINE: đến sát giờ
--> Only allowing half an hour to get from the station to the airport is cutting it fine, isn't it?

77. GOLDEN HANDSHAKE: món tiền hậu hĩnh dành cho người sắp nghỉ việc
--> The manager got early retirement and a 600,000$ golden handshake when the company was restructed.

78. PUT ON AN ACT: giả bộ, làm bộ
--> We've known you are a good swimmer - stop putting on an act.

79. COME TO LIGHT: được biết đến, được phát hiện, được đưa ra ánh sáng.
--> Four soldiers have faced charges since the scandal came to light last fall

80. TAKE THINGS TO PIECES: tháo ra từng mảnh
--> Men like to take things to pieces and put them together.

81. PUT ONE'S FOOT IN IT: gây nhầm lẫn, bối rối, phạm một sai lầm gây bối rối
--> I really put my foot in it when I asked her about her job. I didn't know she'd just been fired.

82. PULL ONE'S WEIGHT: nỗ lực, làm tròn trách nhiệm
--> The rest of the team complained that Sarah wasn't pulling her weight.

83. MAKE ENDS MEET: xoay sở để kiếm sống
--> I have to work at two jobs to make ends meet.

84. GET THE HOLD OF THE WRONG END OF THE STICK: hiểu nhầm ai đó
--> I think I must explain to her that she got hold of the wrong end of the stick again.

85. CUT AND DRIED: cuối cùng, không thể thay đổi, rõ ràng, dễ hiểu
--> Although a deal has been agreed, it is not yet cut-and-dried.
--> The human rights issue is by no means cut-and-dried.

86. STAY/KEEP ON ONE'S TOE: cảnh giác, thận trọng
--> We had better keep on our toes while we're walking along the dark portions of this street.

87. SEE EYE TO EYE: đồng tình
--> I'm glad that they see eye to eye on the matter of the conference location.

88. HAVE IN MIND: đang suy tính, cân nhắc
--> I don't want to see a movie now, I have in mind going to the park.

89. A LOST CAUSE: hết hy vọng, không thay đổi được gì
--> It seems that Charles will give it up. I suppose he is a lost cause.

90. TO BE BOUND TO: chắc chắn
--> You're bound to be late if you don't hurry.

91. AT HEART: thực chất, cơ bản (basically, fundamentally)
--> James sometimes seems quite unfriendly but at heart he's a good person.

92. TO KNOW BY SIGHT: nhận ra (recognize)
--> The woman said that she would know the thief by sight if she ever saw him again.

93. NOW AND THEN = NOW AND AGAIN = AT TIMES = FROM TIME TO TIME = OFF AND ON = ONCE IN A WHILE = EVERY SO OFTEN : sometimes (thỉnh thoảng, không thường xuyên)

94. TO TAKE PAINS: làm việc cẩn thận và tận tâm
--> She takes pains to do everything well.

95. TO MAKE DO: xoay sở, đương đầu (to manage, to cope)
--> During difficult economic times, many people have to make do with less.

96. CLOSE CALL = CLOSE SHAVE = NARROW ESCAPE: thoát được nguy hiểm trong gang tấc, mém chết!

97. SELL SOMEONE SHORT: đánh giá thấp

98. FACE THE MUSIC: chịu trận
--> Mary broke a dining-room window and had to face the music when her father got home.

99. LET THE CAT OUT OF THE BAG: để lộ bí mật

100. ON PROBATION: trong thời gian quản chế
--> While Anne was on probation, she reported to the police regularly.
--> John was on probation for a year.

Assalamualaikum & gooooood morning 😀😀

I'm looking for experienced mentally & physically-strong, Malaysians who are result-oriented, success-driven, hungry for challenges, self-motivated, able to work independently with minimal supervision, resourceful, aggressive, excellent at multi-tasking, possess great customer service skills, punctual, fast learners & thinkers, non-calculative, smart at organizing & managing his/her work to achieve desirable results, great team players who are able to contribute new, interesting, workable ideas to the team/management and willing. They must be able to take lead/charge when needed with a great organization/time management skill & fully understand what 'Emergency Leaves' were designed for.

Incumbents must also be very healthy, sincere & honest, not weak, not always sickly or dying anytime soon, don't know how to fake death(s), stingy at paying for fake Medical Certificates from money-craving lousy clinics, not lazy, dumb at creating excuses and blaming the whole world for jobs not done, tend to become mute & will have immediate fits/seizures when lying (or about to lie) that lasts for days with foamy mouth and the likes.

1. Business Development Executives
2. Sales & Marketing Manager
3. Sales & Marketing Executives
4. Culinary & Pastry Instructors

* For position 1, the incumbent is responsible to work very closely with the Academics team to design, market & manage short culinary courses/corporate team building packages, etc., source for grants/scholarships for qualified & needy students, establish & manage ties between companies, create & manage culinary-related events, maintain a close relationship with government & private organizations alike, etc.

He/she must be very creative, quick, responsible, possesses excellent management & PR skills with great contacts, own transportation, highly mobile with a B2 driving license be excellent, willing to travel. This is a revenue-generating position with a set revenue targets to be achieved.

* For position 2, candidates must have prior working experiences in similar position for at least 2 years with proven track records.

* For position 3, similar-industry experiences are preferable but fresh graduates are also welcome to apply.

* Individual sales targets with an exciting commission scheme will be given.

For positions 4, minimum requirement is a Diploma in Culinary/Pastry Arts/Management with at least 3 years of solid industry experience. The candidate must demonstrate excellent leadership qualities, matured, nurturing, dedicated, great at paperworks, good time management, able to transfer knowledge effectively & efficiently, etc. Familiarity and/or certified with SKM/VTO is an added advantage.

However, those who like to job hop, lazy, stupid, cheaters, chronic liars, no direction in life, uncertain of their career choices & directions, time wasters, blaming their previous companies for their low salaries, inability to get promotions/raise, misfortunes, suicidal, never ending depression, ugliness, acnes, break-ups, divorces and eventual deaths NEED NOT APPLY.

FYI, I could be very demanding at times (a
?) & always push my staff to their maximum potentials when I know they have it in them. Nevertheless, I do not like to breathe on their necks & expect them to have an 'auto-pilot' button & operate independently! If you 'kebal telinga', would like to educate the young minds, unveil/polish their talents, contribute to the growth of the industry, learn & grow with us, I sincerely welcome you. Otherwise, lets just save ourselves some precious time by not applying 😀😀

If you fit our bill, my HR team is very happy to receive your updated genuine CV via Admin@silverspoon.edu.my & eventually welcome you to our growing Silverspoon International College family 😀😀💪💪

因為公幹要去15日總共8個國家，其間不斷爭取時間喺會議與食飯與工作與睡眠之間泵奶，仲要協調酒店餐廳公司將母乳雪冰，呢個project需要幾多人力物力，最重要係媽媽既愛！但到最後喺希斯路機場付諸流水，因規條需要棄掉500oz 冰奶！作為人奶媽，聽到都覺傷心！同時亦好佩服呢個媽媽為小孩悉心既安排！希望呢件事能夠引起關注，令下一個人奶媽唔需要有咁既對待！#breastfeeding #母乳 #人奶媽

I normally would not post something this personal, but I do not remember the last time I felt so justly upset.

An Open Letter to Aviation Security in Terminal 5 at Heathrow Airport:

Being a working mother is the hardest thing I’ve ever done. Trying to manage the logistics of drop-offs and pick-ups and conference calls and meetings and finding the time and energy to make sure both your family and work are getting ample amounts of your care and attention is both challenging and fulfilling, but mostly extremely exhausting and stressful. When you’re fortunate enough as I am to have a job that involves travel, it’s an exciting opportunity, but it comes with even more extreme challenges when you have kids – being away from them, managing care back home from afar, and in my case, figuring out how you’re going to feed your 8 month old breastfed baby while you’re required to be away for 15 days and travel to eight different cities. For months I pumped and froze milk during the day and in the middle of the night to feed my son with the hopes I would have enough to see him through my time away, but eventually I had to deal with the sense of failure I felt when I realized it wouldn’t be enough to nourish him while I traveled, and thus I would have to introduce formula. Formula is perfectly acceptable (I clearly give it to my son), but as we had established a good breastfeeding relationship, it was my first choice and priority. I had also breastfed my first son until a year, so I wanted to give my second son the same.

To help ease the personal guilt, I resolved to pump at every possible moment between my meetings, presentations, business lunches and dinners, taxis, flights, and long waits in airports. This meant pumping while sitting on toilets in public restrooms; stuffed in an airplane bathroom; in unsecured conference rooms, showers, and closets because certain office spaces didn’t have a place for a nursing mother – and then dealing with the humiliation when a custodial employee accidentally walked in on me. It meant having to talk about my personal matters (my nursing schedule) with my professional coworkers and my supervisor in order to sneak away to said closet or public bathroom – a discomfort I had to learn how to swallow if I was to supply my son with breast milk. It meant going to each hotel and convincing them to store my giant insulated bags of milk in their restaurant freezers to preserve it. It meant lugging this giant block of frozen breast milk through four countries, airports and security checkpoints and having them pull out every single ounce of breastmilk and use mildly inappropriate sign language to convey "breast" and "milk" so that they would let me through. Which they did. Every one of them. Except you.

You made me dump nearly 500oz of breastmilk in the trash.

You made me dump out nearly two weeks worth of food for my son.

I acknowledge my part in this equation. I should have looked up the Civil Aviation rule. You do not allow breastmilk on the plane if the mother is not traveling with her baby – a regulation in and of itself that is incredibly unfair and exclusionary in consideration of all of the other working mothers like me who are required at certain times to spend time away from their baby, but intend to continue to breastfeed them. That being said, more than 300oz of that milk was frozen. Solid. Like a rock. I was willing to let go of the liquid milk. But you also wanted the solid milk because it could “melt and become a liquid.”

I travel significantly for work and personal leisure. I have two small children and have breastfed them both, bringing frozen breastmilk on plane after plane after plane, including in countries with strict liquid laws. Never have I ever been asked to throw out the milk because it might at some future time become a liquid. In fact, in most of those locations, they simply test the liquid milk as well and let me take it ALL on, liquid or frozen, child or no child with me. The truth is that had I read the Civil Aviation rule regarding liquids, I still would not have checked the bag because by it’s very definition, a liquid is “not a gas or a solid.” And since the milk was frozen, it was by all technical definitions a solid, so I had no reason to believe that it wouldn’t meet your standards, as it had met the non-liquid standards of dozens of airports around the world on so many of my previous trips,, including four in the past week alone.

I offered to check it. But that wouldn’t work either according to you because I had crossed the border and the only way for me to check the bag now was to exit the airport and re-enter – which I was also willing to do. But you wouldn’t give me the milk back – because now it was a “non-compliant item” and needed to be confiscated. It was as if you were almost proud to deny me at every possible point of compromise. Despite my begging, pleading and even crying out of sheer shock and desperation for a solution (which you essentially scoffed at with annoyance), you treated me as if I was trying to smuggle liters of hydrogen peroxide onto the plane. There was no room for discussion; “it’s the law.”

And yet how many times have I not taken off my shoes or taken out my laptop or not put my liquids in a quart bag full of 3oz bottles or rather had WAY more than a quart bag full of 3oz bottles? I can’t even count the number of times I’ve seen people attempt to bring on a unique souvenir that is deemed a potential weapon and they’re sent back out to check it so they can keep it. It happens. A lot.

Airport security is extremely important – it is essential in the world’s current threat environment, and I'm deeply appreciative of the work done by thousands of aviation security workers at airports around the globe; but it’s not a production line, despite the perception. There is an important place for customer service, judgment and critical thinking, and there are moments that should be treated as opportunities to assist people in their travel when there is ample evidence that an individual or item isn’t a threat. I can say this because I've not only seen it, I've experienced it at many airports, domestic and international. Rules and procedures at airport security are rarely universally enforced because similar to police officers, a significant aspect of your job is public trust and engagement, which includes using your judgment regarding appropriate enforcement in complex situations. Such as a mother trying to bring food home for her baby. In fact, after I agreed to dump the liquid milk after being spoken to by a manager, I was asked by a different employee what to do with the milk, as if it was open for discussion. Apparently it wasn't clear to her off the bat, which leads me to believe there are exceptions made in similar situations in the past.

This wasn’t some rare bottle of wine or luxury perfume I was trying to negotiate as a carry on. This was deeply personal. This was my son’s health and nourishment. This was the money I would now need to spend buying formula that wasn’t necessary. This wasn’t tomorrow’s milk; it was two weeks worth of nutrition for my child. And it was the countless hours of my time, my energy, even my dignity in some instances, all driven by my willingness to go to any length to get my child what he needs that you dumped into the trash like a random bottle of travel shampoo and deemed a hazard, simply because I made the completely logical and scientifically supported assumption that a solid isn’t a liquid. And your absolute unwillingness to use professional judgment and customer service to make a reasonable exception in the face of equally reasonable circumstances is shameful.

If I acted irate, it’s because it was the only appropriate reaction I could muster. I now don’t have the option to solely breastfeed my son because I don’t have enough milk to supply him while I’m at work, despite all of my best efforts. Being a working mother and ensuring both my job and my child get exactly what they need is the hardest thing I’ve ever done, but you managed to make it nearly impossible in a single afternoon. Security is the priority, but it isn’t and shouldn’t be your only goal, and it certainly shouldn’t punish those you intend to protect. Beyond literally taking food from my child’s mouth, you humiliated me and made me feel completely defeated as a professional and a mother. I hope the next time you encounter another mom just trying to make it work and looking for a little help along the way, you consult your conscience (as well as a physical science textbook) and reconsider your options.