BUSINESS ENGLISH VOCABULARY
Writing Business Letters
Useful phrases and vocabulary for writing business letters.
Salutation
• Dear Mr. Brown
• Dear Ms. White
• Dear Sir
• Dear Madam
• Dear Sir or Madam
• Gentlemen
Starting
• We are writing
- to inform you that ...
- to confirm ...
- to request ...
- to enquire about ...
• I am contacting you for the following reason...
• I recently read/heard about ..... and would like to know ....
• Having seen your advertisement in ..., I would like to ...
• I would be interested in (obtaining / receiving) ...
• I received your address from ----- and would like to ...
Referring to previous
contact • Thank you for your letter of March 15.
• Thank you for contacting us.
• In reply to your request, ...
• Thank you for your letter regarding ...
• With reference to our telephone conversation yesterday...
• Further to our meeting last week ...
• It was a pleasure meeting you in London last month.
• I enjoyed having lunch with you last week in Tokyo.
• I would just like to confirm the main points we discussed
on Tuesday.
Making a request
• We would appreciate it if you would ...
• I would be grateful if you could ...
• Could you please send me ...
• Could you possibly tell us / let us have ...
• In addition, I would like to receive ...
• It would be helpful if you could send us ...
• I am interested in (obtaining / receiving) ...
• I would appreciate your immediate attention to this matter.
• Please let me know what action you propose to take.
Offering help
• Would you like us to ...?
• We would be happy to ...
• We are quite willing to ...
• Our company would be pleased to ...
Giving good news
• We are pleased to announce that ...
• I am delighted to inform you that ..
• You will be pleased to learn that ...
Giving bad news
• We regret to inform you that ...
• I'm afraid it would not be possible to ...
• Unfortunately we cannot / we are unable to ...
• After careful consideration we have decided (not) to ...
Complaining
• I am writing to express my dissatisfaction with ...
• I am writing to complain about ...
• Please note that the goods we ordered on ( date )
have not yet arrived.
• We regret to inform you that our order n° ----- is now
considerably overdue.
• I would like to query the transport charges which seem
unusually high.
Apologizing
We are sorry for the delay in replying to ...
I regret any inconvenience caused (by) ...
I would like to apologize for the (delay, inconvenience)...
Once again, please accept my apologies for ...
Orders
Thank you for your quotation of ...
We are pleased to place an order with your company for..
We would like to cancel our order n° .....
Please confirm receipt of our order.
I am pleased to acknowledge receipt of your order n° .....
Your order will be processed as quickly as possible.
It will take about (two/three) weeks to process your order.
We can guarantee you delivery before ...(date)
Unfortunately these articles are no longer available /
are out of stock.
Prices
Please send us your price list.
You will find enclosed our most recent catalogue and price list.
Please note that our prices are subject to change
without notice.
We have pleasure in enclosing a detailed quotation.
We can make you a firm offer of ...
Referring to payment
Our terms of payment are as follows ...
Our records show that we have not yet received
payment of ...
According to our records ...
Please send payment as soon as possible.
You will receive a credit note for the sum of ...
Enclosing documents
I am enclosing ...
Please find enclosed ...
You will find enclosed ...
Closing remarks
If we can be of any further assistance, please let us know.
If I can help in any way, please do not hesitate to
contact me.
If you require more information ...
For further details ...
Thank you for taking this into consideration.
Thank you for your help.
We hope you are happy with this arrangement.
We hope you can settle this matter to our satisfaction.
Referring to future business
We look forward to a successful working relationship in the future.
We would be (very) pleased to do business with your company.
I would be happy to have an opportunity to work with
your firm.
Referring to future contact
I look forward to seeing you next week.
Looking forward to hearing from you, ...
Looking forward to receiving your comments,
I look forward to meeting you on the (date).
I would appreciate a reply at your earliest convenience.
An early reply would be appreciated.
Ending business letters
◊ Sincerely, }
◊ Yours sincerely,} for all customers / clients
◊ Sincerely yours,}
◊ Yours faithfully, in more formal letters
◊ Regards, for those you already know and/or with whom
you have a working relationship
-st-
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辦公室英文2: email
1. I am writing to confirm /enquire/inform you…
我寫信是要確認/詢問/通知你…
2. I am writing to follow up our earlier decision on the marketing campaign in Q2.
我寫信來追踪/跟進我們之前對於第二季度營銷活動的決定…
3. With reference to our phone conversation today…
關於我們今天在電話中的談話…
4. In my previous e-mail on October 5th…
先前在10月5日所寫的信…
5. As I mentioned earlier about…
如我先前所提及關於…
6. As indicated in my previous e-mail…
如我在先前的信中所提出…
7. As we discussed on the phone…
如我們上次在電話中的討論…
8. From our decision at the previous meeting…
如我們在上次會議中的決定…
9. As you requested/per your requirement…
按照你的要求…
10.In reply to your e-mail dated April 1,we decided…
回答你在4月1日寫的信,我們決定…
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i am writing to enquire 在 Unsure whether to use "enquire" or "inquire" - English ... 的推薦與評價
It is a formal business letter, and the context is: "I am writing to enquire..." Is this appropriate, as I believe it fits the criteria mentioned in the other ... ... <看更多>